Tenancy Sustainment Officer

South Derbyshire District Council is investing in its Housing Service to provide quality homes and services for tenants and the residents of South Derbyshire.

An opportunity has arisen to join our Housing Officer team as a Tenancy Sustainment Officer. This is a fast-paced, challenging environment. Team working, customer focus and engagement, a working knowledge of current benefits, together with the ability to prioritise is essential for this role together with a good standard of mathematics and English.

The Council would like to hear from hard-working, committed, enthusiastic and determined housing/benefits professionals who may be looking at a change of role and can help to deliver a frontline housing service that responds to the changing needs of customers and the new regulatory framework. The Tenancy Sustainment Officer will be supporting eight Housing Officers across the District of South Derbyshire primarily in the collection of rent and prevention of tenants falling into arrears in the current challenging financial climate. Extensive tenant contact (telephone, in person at Civic Offices and attendance at home addresses) will be required in this role. It is essential that the successful applicant can hold and manage difficult conversations with customers and record and track case progression.

The Council does operate a flexible working policy and any arrangements will be in line with the needs of the service.

You must have a current driving licence and access daily to your own vehicle together with access to the internet to support any flexible homeworking.

To apply, complete the attached application form and send to hr@southderbyshire.gov.uk before the closing date.

Provisional Interview Date: 13 April 2026

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.