Tenancy Services Team Manager

About the job

Salary: £41,511 - £44,711 a year plus £963 essential car user allowance
Hours per week: 37
Contract type: Permanent

We're looking for someone special to join our team! This is an exciting opportunity to be part of a dynamic and growing company where your ideas and contributions will truly make a difference. The role involves tenancy management within a social housing environment, working on meaningful projects, and collaborating with a supportive team. You’ll be responsible for supervising staff, using performance management techniques to drive success, and providing complex technical and legal advice to colleagues and customers. Operating at a senior level, you'll create and maintain positive relationships while representing the department with professionalism and expertise. If you love working in a positive environment where your skills are valued, this could be the perfect role for you.

Please note this role does not attract sponsorship.

About you

You’re a passionate and motivated individual with in-depth experience in tenancy management and supervision within social housing. You have excellent communication skills, both written and verbal, and can confidently engage with customers, colleagues, and external agencies. Your leadership skills enable you to motivate and develop a team, and your ability to analyse performance data ensures effective decision-making. You possess a strong knowledge of current housing legislation and tenancy sustainment principles and are a member of the Chartered Institute of Housing or have equivalent qualifications or experience.

You can manage workloads efficiently, working on your own initiative to meet deadlines and targets. Your keen understanding of equality issues allows you to identify and address discrimination in the workplace appropriately. You are flexible and able to attend meetings or respond to emergencies outside of normal office hours, including weekends. A full driving license with business insurance and access to your own car (or the ability to travel around Luton and surrounding areas) is essential.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

We’d love to hear from you if this sounds like you! Join us, and let's create something amazing together.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: Tenancy Services Team Manager - JD Redeployment.pdf
• download: Luton_Values_Flyer (1).pdf