Tenancy Services Operations Manager

Job introduction

Make a Difference in Brighton & Hove

Join Brighton & Hove City Council as Tenancy Services Operations Manager. Lead services that help residents access secure homes, sustain tenancies, and build safe, inclusive neighbourhoods. Drive strategic leadership across rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention—shaping a trauma-informed, resident-centred approach that champions equality and improvement.

Successful candidate will be able to start on or after 1 April 2026 subject to pre-employment checks being completed

For an informal discussion, please contact Justine Harris - Head of Tenancy Services justine.harris@brighton-hove.gov.uk

About the role

We’re looking for a senior manager to join our Housing People Services team and help deliver our shared purpose: to enable access to settled homes, sustain tenancies, and create safe, clean, and inclusive neighbourhoods.

Your leadership will contribute to Homes for Everyone, a key priority within Brighton & Hove City Council’s Council Plan to create a Better Brighton & Hove for All.

As Tenancy Services Operations Manager, you’ll provide strategic leadership for end-to-end tenancy services, including rehousing, tenancy sustainment, seniors’ housing, customer services, and ASB prevention and enforcement. You’ll lead a trauma-informed, resident-centred service that embeds equality, diversity, inclusion, and statutory compliance in everything we deliver.

The Resident voice shape our services and we are increasingly engaging in new ways for residents to have greater involvement in holding us to account and supporting our continuous improvement journey.

We’re looking for a professional who shares our passion for the following organisational values:

• Be connected – build strong relationships with residents, partners, and colleagues.
• Be confident – lead teams through change and deliver results under pressure.
• Be innovative and creative – develop practical strategies and drive continuous improvement.
• Be diverse and inclusive – champion equality and ensure services meet the needs of all communities.
• Be healthy and psychologically safe – foster a positive, supportive culture for staff and residents.

If you want to make a real difference to the lives of our tenants, this is your opportunity to lead change. Your work will help create safer, cleaner, and more inclusive neighbourhoods, ensuring residents have a voice in shaping the services they rely on.

Join us and play a key role in being a great landlord, by working in collaboration to build a city where everyone has a secure home and is part of a thriving community.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Supporting statement guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).