Tenancy Services Officer

• Tenancy_Services_Officer

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

Overall Job Purpose:

The Tenancy Services Officer is responsible for providing a holistic tenancy management service in general needs, Housing for Older People and leasehold accommodation including anti-social behaviour, lettings and estate management, in line with council policies and procedures and statutory, and regulatory requirements.

This role involves addressing a wide range of tenancy-related matters, with a focus on supporting tenancy sustainment and providing a high-quality, customer-centric service which puts tenants and customer service at the heart of service delivery.

The Tenancy Services Officer works closely with other service teams and external partners to deliver a high standard of service in support of the Council’s aims and Service objectives, delivering against key performance standards in respect of tenant satisfaction, void turnaround times and customer service.

For more information about joining the Tenancy Services Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.

CLOSING DATE: 20 July 2026 23:59pm

Interviews are scheduled to take place in the week commencing 3 August 2026