Tenancy Services Assistant

• P2456_Tenancy_Services_Assistant

Tenancy Services Assistant

£29,327 - £31,751 inclusive annual salary plus up to 19.7 percent employer pension contribution

Permanent

Full-time (37 hours per week)

Flexible working options (including hybrid)

P2456

About the role

Housing Services are responsible for managing and maintaining approximately 5000 properties including sheltered housing, temporary accommodation, and general needs tenancies across St Albans District. This post is based within our neighbourhood management team within Tenancy Services.

In this role you will be responsible for supporting the tenancy team in a range of administrative functions including allocating of enquiries from customers either in person, on email, web generated forms or by phone. Making onward referrals and signposting customers to various partner organisations where appropriate. You will also ensure the efficient and effective management of information within the service and respond to Freedom of Information requests and requests under the Data Protection Act 2018 and Environmental Information Regulations.

About you

Educated to GCSE English and Maths, Grade C and above (or equivalent) you will ideally have a housing related qualification. Demonstrable experience working in the social housing sector, in a public facing role is essential for this post. Knowledge of housing law, and the landlord responsibilities towards tenants and the wider community is desirable for this post.

Excellent communication and interpersonal skills, working knowledge of MSOffice Suite is essential for this post. The ability to use housing software is desirable. You may be required to attend occasional evening meetings from time to time. This post is subject to a Basic Disclosure Check.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within an excellent team and with a comprehensive salary you will have access to:

• 26.5 days basic annual leave (increasing with service) + bank holidays.
• Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident: We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Disclosure Checks: This post is subject to a Basic Disclosure Check.
• English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Abi Simons, Neighbourhood Management Team Leader at Abigail.simons@stalbans.gov.uk or telephone 01727 819357 or Helen Andrew, Senior Neighbourhood Management Officer by email at – helen.andrew@stalbans.gov.uk or 01727 833855

A detailed job description and person specification is available for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about us visit Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 1st April 2026

Interviews are scheduled for w/c: 13th April 2026

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.