Tenancy Officer

Tenancy Officer

Housing Services

NS8 £31,022-£32,597 per annum pay award pending

Permanent, 37 hours per week

To work in areas across Newark and Sherwood District with Castle House, Newark as office base and Boughton, (Nr Ollerton) Nottinghamshire.

Appointment to this role is subject to a Basic DBS check.

Are you passionate about making a difference in your community? Newark and Sherwood District Council is seeking a dedicated Tenancy Officer to join our team.

Why work for Newark and Sherwood District Council?

• Service Delivery: Be part of a team that places tenants at the core of everything, driving tenant engagement and participation in all service delivery.
• Competitive Benefits: Enjoy a competitive salary, enrolment in the local government pension scheme, and a generous annual leave entitlement starting at 26 days pro rata, increasing with service.
• Work-Life Balance: Benefit from free car parking (until June 2026), family-friendly benefits, flexi-time, hybrid working, and 1 day of paid volunteering leave.
• Health & Wellness: Take advantage of a funded health cashback plan, employee benefits platform, and affordable gym membership at just £10/month.

Your role will involve:

• Managing a range of tenancy duties including creation, enforcement, and sustainability.
• Serving as the primary liaison between tenants and the Council.
• Addressing breaches of tenancy and collaborating with Senior Housing Officers on resolutions.
• Assisting tenants in maintaining their tenancies
• Taking enforcement action where it is unavoidable.
• Encouraging tenant involvement in engagement activities to amplify their voices.
• Building relationships with partner agencies to connect tenants with essential services.
• Working in the community which includes Community Partnership Hubs

What are we looking for in successful candidates?

• Proven experience in social housing.
• A relevant level 4 qualification.
• In-depth knowledge of current housing issues and legislation.
• Excellent communication skills.
• Effective organisation and prioritisation skills.
• Effective conflict management skills.
• The ability to provide a high level of customer care.
• Community development experience would be beneficial

Due to the nature of the role, you must also have access to a vehicle to enable you to travel around the district.

Join us and make a lasting impact in the lives of our tenants.

For an informal chat, or more information, please contact Lauren Sherwood, Senior Housing Officer on 01636 655909 or Chris Garlick, Senior Housing Officer or 01636 655476.

Closing Date: 1 March 2026

Interview Date:12 March 2026

As an employer, we promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.