Tenancy Development Officer
Tenancy Development Officer
Salary: Grade 9
Hours: 37 per week
Contract: 12 months fixed term
Location: Dudley
DBS Check: Required for this post
Are you passionate about protecting tenants, improving housing standards and making a real difference in people's lives?
Dudley Council is seeking a knowledgeable and motivated Tenancy Development Officer to join our Private Sector Housing Team. This is an exciting opportunity to work at the forefront of tenancy relations, housing advice and enforcement within the private rented sector.
The successful candidate will play a key role in supporting tenants, landlords and residents across the borough, helping to resolve complex housing issues, tackle poor housing practices and improve standards of housing management. The role will also support the Council in delivering new statutory responsibilities arising from the Renters' Rights Act 2025, ensuring residents receive effective advice, support and protection.
As a Tenancy Development Officer, you will provide advice and assistance on a wide range of tenancy-related matters, including:
- Illegal eviction and harassment.
- Landlord and tenant disputes.
- Property disrepair and housing standards.
- Tenancy sustainment and homelessness prevention.
- Housing law and tenancy rights.
- Enforcement action, civil penalties and legal proceedings where appropriate.
You will undertake investigations, gather and assess evidence, prepare reports and legal documentation, and support enforcement action to ensure compliance with housing legislation. The role includes representing the Council at court, tribunals and other hearings where required.
Working closely with tenants, landlords, legal services, the Police, Homelessness Services and a range of partner organisations, you will help deliver positive outcomes for residents while contributing to the development of a fair, safe and well-managed private rented sector.
We are looking for an individual who:
- Has experience working within a housing-related, regulatory or enforcement environment.
- Has knowledge of landlord and tenant law and the issues affecting the private rented sector.
- Has experience providing housing advice and resolving tenancy disputes.
- Can investigate complaints, analyse evidence and manage complex casework.
- Has excellent communication, negotiation, relationship-building abilities, and problem-solving skills.
- Is confident working with a range of stakeholders and partner agencies.
- Can prepare professional reports, correspondence and legal documentation such as evidence for court proceedings.
- Is committed to providing an excellent customer-focused service.
- Is keen to develop expertise in tenancy relations, enforcement and emerging legislative changes affecting the private rented sector.
Due to the nature of the role, including investigative duties, work with vulnerable residents and attendance at court proceedings, this post is subject to a satisfactory DBS check.
Join us and help protect residents, improve housing standards and shape the future of the Private Rented Sector in Dudley.
So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
All applicants must be able to provide documentation to prove their right to work in the UK.
Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/
If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/
N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications
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