Tenancy and Leasehold Services Officer
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Are you passionate about delivering exceptional housing services and making a real difference to residents’ lives? Join Loddon Homes, part of our Local Housing Companies, as a Tenancy and Leaseholder Services Officer, on a full-time, permanent basis and help us provide high-quality, responsive, and respectful services to tenants and leaseholders.
As the Tenancy and Leaseholder Services Officer, you will play a complimentary role supporting and enhancing the frontline services delivered to our tenants and leaseholders.
You will ensure service expectations are met whilst striving for continued improvement of these services through engagement, process, policy and legislative adherence, ensuring ever-growing residence satisfaction.
Benefits
⭐ A generous annual leave entitlement of 30 days plus Bank Holidays
⭐ An excellent pension scheme
⭐ Death in service payment
⭐ Use of a free onsite gym (located at Shute End office, Wokingham)
⭐ And more
Key Responsibilities:
- Ensure residents receive the best possible service, regardless of tenure or circumstance.
- Monitor and support relationships between tenants, leaseholders, and service providers.
- Drive continuous improvement and compliance with Consumer Standards.
- Advocate for residents, investigate service failures, and coordinate solutions.
- Lead meaningful engagement initiatives to empower residents and enhance satisfaction.
- Deliver an effective complaints journey and contribute to policy development.
Candidate Requirements:
- Degree-level qualification or equivalent experience in housing or related field.
- Strong knowledge of social housing services, tenancy and leasehold law.
- Excellent communication and relationship-building skills.
- Ability to interpret performance data and deliver service improvements.
- Proficiency in Microsoft Office and experience with Housing Management or CRM systems.
- A solution-focused mindset and confidence in challenging underperformance.
Our Area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, to arrange an informal discussion about the role, please email tracy.garner@wokingham.gov.uk. (Strictly no agencies).
Closing date: Sunday 14th December 2025 at 11pm
Interview date: TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Loddon Homes is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Loddon Honmes and thank you for taking the time to apply.
Loddon Homes is an equal opportunities employer.
Salary range
- £40,778 - £45,092 per year