Temporary Accommodation Housing Officer

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you passionate about delivering excellent housing services and making a real difference for families in need? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to help people secure safe, quality homes? Do you have the skills and knowledge to make a difference in our temporary accommodation service? If you’re passionate about housing and want to help transform lives, this is your opportunity to make an impact.

What’s the role?

The Housing Services Directorate is seeking a Temporary Accommodation Housing Officer to join our team working as part of the homelessness service under Part 7 of the Housing Act 1996, supporting households in temporary accommodation and ensuring statutory duties are met.

In this role, you will be responsible for supporting applicants and ensuring the sustainment of accommodation. You will manage cases effectively, communicate with the appropriate teams, and drive service improvements.

Your duties will include liaising with applicants and partner agencies to maintain safe, secure, and well-managed properties, while providing a responsive and supportive service to ensure residents feel informed and satisfied throughout their stay. You will also ensure all tenancy management tasks are completed accurately and efficiently, contributing to continuous improvement in service delivery.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

We are looking for someone with a good understanding of part 7 of the Housing Act 1996, who can provide reliable customer service and work well with different stakeholders. You should be proactive in managing cases load, able to adapt to changes, and comfortable working under pressure to meet deadlines.

The role requires clear communication skills, the ability to keep accurate records, and a practical approach to problem-solving. A basic level of education, including GCSEs in English and Maths, is essential. You must also be willing to carry out property visits across the borough.

Location

The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• A basic level of education, including GCSEs in English and Maths, is essential.
• You must also be willing to carry out property visits across the borough.
• The job is subject to a Basic Disclosure DBS check

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Donaly Green - donaly.green@lewisham.go.v.uk / 07751714784

Please click here to view the Job Description and Person Specification

Salary

£40,404-£41,637 per annum (SO1)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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