Temporary Accommodation Allocations Officer

Make a Real Difference to Local Families in Housing Need

This is a vital frontline role supporting households who are experiencing homelessness, ensuring they are placed into safe, suitable temporary accommodation and supported throughout their stay.

As a Temporary Accommodation Allocations Officer, you will be responsible for the day‑to‑day management of temporary accommodation placements. Your key responsibilities will include:

Matching households to suitable temporary accommodation through thorough suitability assessments.
Coordinating the full sign‑up process, ensuring all paperwork, system updates and rent account setups are completed accurately and promptly.
Working closely with the Property Team to ensure a consistent supply of safe, compliant accommodation with all required health and safety certifications.
Managing transfers within the temporary accommodation portfolio to maximise availability and ensure efficient use of stock.
Ensuring all Housing Benefit, welfare forms and supporting documents are completed, verified and processed correctly.
Acting as the first point of contact for landlords and tenants, supporting tenancy sustainment and resolving issues as they arise
Responding to concerns, complaints or property issues and escalating to the Senior Property Manager when necessary.

To be competent in this role it is essential that you have up‑to‑date knowledge of housing legislation, homelessness duties, and landlord/tenant law, along with having:

An understanding of good property standards and common building issues.
Experience of collaborative working and building effective partnerships.
Strong communication and negotiation skills.
Ability to work independently and as part of a team.
Customer‑focused approach with the ability to support vulnerable households.

If you are passionate about housing, enjoy working with people, and want a role with purpose, we would love to hear from you.

For an informal discussion about the role please contact Lottie Rooke James on 01233 330701

Click to view a Job Description

When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community