Technician Recovery

Technician – Recovery

Revenues and Benefits

Salary - £26,403 – £28,142 (Grade 4)

Hours - 37

Contract type - full time/job share permanent

Work Style - flexible to meet the needs of the service

We are looking to recruit a motivated and detail-oriented individual to join our busy Revenues and Benefits Collections Team.

As a Technician – Recovery, you will play a key role in supporting the Council to maximise income collection across a range of debt types, ensuring that the right amount is collected from the right person at the right time. You will work in a fast-paced environment, dealing with customers and managing collection processes in line with legislation and the Council’s Collection and Debt Strategy.

Key Responsibilities

• Maintaining accurate and up-to-date records of action taken across a range of debts
• Providing advice and guidance to customers via telephone, written correspondence and face-to-face contact
• Gathering and assessing financial and personal information to determine appropriate recovery action
• Negotiating and agreeing repayment arrangements in line with policy and legislation
• Monitoring payment arrangements and taking further action where agreements fail
• Liaising with third parties, including enforcement agents and organisations supporting customers with debt
• Supporting wider service delivery through additional tasks as required

We are looking for someone who:

• Can demonstrate strong organisational skills and the ability to prioritise workloads effectively
• Has excellent communication and customer service skills, with the ability to handle sensitive situations professionally
• Is confident working with data and IT systems, with a high level of accuracy
• Has good judgement and negotiation skills
• Can process high volumes of work efficiently and to a high standard
• Is able to work independently and as part of a team
• Has a flexible, proactive and “can do” approach

Knowledge and Experience

• Experience of working in a financial or office-based environment, or administering council tax/business rates accounts
• Basic knowledge of council tax and business rates legislation or financial systems
• An understanding of debt issues and customer circumstances (desirable)

If you’re looking to develop your career in Revenues and Benefits within a supportive team environment, we would welcome your application.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Interviews will take place on 23 June 2026

Should you wish to discuss this opportunity further, please email Harinder Bahia@wolverhampton.gov.uk or Amanda Smith@wolverhampton.gov.uk.

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here