Technical Support Team Leader

Job Description

Technical Support Team Leader

Salary: £39,027 - £44,463 per annum

Grade E

Permanent Contract

37 Hours per Week

About the Role - Main Responsibilities:

• Lead and coordinate the delivery of high‑quality administrative and technical support to frontline services (including Waste, Clean & Green, and Highways) ensuring smooth day‑to‑day operations and compliance with all legislative requirements.
• Be proactive in highlighting and implementing opportunities to enhance operational efficiency or streamline processes using technical resources available.
• Monitor, analyse and report on key performance indicators across service areas, providing clear insights that support informed decision-making.
• Maintain up-to-date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
• Manage and track correspondence, including Complaints, Member Enquiries, MP Enquiries and FOI requests received by the Service, ensuring responses are timely, consistent and of a high standard.
• Support staff development, proactively planning and monitoring team members’ training needs; mentor, motivate and guide the team to maintain high performance and enable colleagues to reach their full potential.
• Maintain a good level of knowledge and expertise in relation to relevant legislation, government guidance, procedures and best practise in relation to process, policies and advice.
• Undertake such other duties as may be reasonably required within this post to support the operational needs of the service area and Council.

Key Skills and Experience:

• You will require strong leadership abilities, with the capability to motivate, develop and support your team.
• Effective communication skills are essential, enabling you to provide clear guidance and build positive working relationships with colleagues and stakeholders.
• You should be able to identify opportunities to improve processes and confidently use digital tools and systems to enhance efficiency.
• Excellent organisational and time‑management skills are required, along with the ability to manage multiple priorities.
• You will also need to be confident in analysing data, monitoring performance and producing clear, accurate reports.

The service operates from 8:00am to 17:00pm Monday to Friday.

DBS Check: A DBS Check at Basic Level is required for this role.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 12th March 2026

Closing Date (Internal & External): 22nd March 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Anthony Fletcher - Place Delivery Lead, Property & Development

AFletcher@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council