Technical Support Officer

• Technical_Support_Officer_-_NJT

About the Role

Croydon Council's Development Management Service is responsible for the full range of planning applications and consents, appeals, and enforcement investigations.

We are seeking Technical Support Officers to join the team and support the planning service as we enhance our digital capabilities to better serve Croydon residents and businesses.

As a Technical Support Officer, you will be responsible for ensuring that casework within the service, including planning applications, appeals, and enforcement complaints, are processed efficiently. You will also need to ensure that records are maintained accurately, and assist team members to provide a high performing, customer-focussed service.

The Council’s flexible working policy requires office presence 2 days a week for full-time roles. We are willing to consider full time, part-time and flexible working. If applying for part-time working, please specify this within your application.

Key Responsibilities

• Support the validation and processing of planning applications using our specialist IT system: IDOX Uniform
• Maintain accurate customer records and archive systems in accordance with departmental procedures
• Assist with technical queries from colleagues and customers
• Provide support for key meetings, hearings and events, including appeal hearings
• Ensure that appeal documents, CIL notices, decision notices, and enforcement notices are processed in a timely manner

About You

The ideal candidate will have:

• Experience working in an office environment with case management IT systems
• Strong general IT skills including proficiency in Windows, word-processing and email
• The ability to read and scale drawings
• Excellent attention to detail and organisational skills
• Strong written and verbal communication abilities
• A methodical approach with the ability to prioritise tasks effectively
• Customer service focus with a helpful and confident manner
• The ability to work well under pressure while maintaining accuracy

Knowledge of planning legislation, local government operations, and experience with planning-related systems (IDOX Uniform) would be advantageous.

What We Offer

• Competitive salary and local government pension scheme
• Flexible working arrangements
• Comprehensive training and development opportunities
• The chance to contribute to significant improvements in how we serve our community
• Being part of an inclusive and diverse workplace that values your contribution

Croydon Council is committed to equality of opportunity in employment and service delivery. We welcome applications from all backgrounds and communities.

If you would like to apply, please include a supporting statement which clearly demonstrates how you meet all of the criteria within the job description.

Please apply by midnight on 12th April 2026.

If you would like to have an informal chat about the role, please contact Evelyn Gilder, Technical Support Leader: Evelyn.Gilder@croydon.gov.uk