Technical Support Officer

Technical Support Officer – Environmental Health

Permanent: 22.5 hours per week (5 days per week, 3 days in the office)
Salary: Grade 5, starting £28,424.64 - £30,946.92 pro rota, per annum

Are you someone who loves helping people, keeping things organised, and being right at the heart of a busy, purposeful team? Do you enjoy problem‑solving, variety, and work that genuinely makes a difference to the community?

If so, this could be the perfect role for you.

We’re looking for a person centred, proactive and organised Technical Support Officer to join our Environmental Health Team within Housing & Environmental Health. In this role, you’ll provide essential semi‑technical and administrative support that helps us protect public health, respond to local issues and deliver excellent services to residents.

This is a great opportunity for someone who enjoys working with people, takes pride in accuracy, and thrives in a role with lots of variety. Every day will be a little different—from triaging service requests and supporting residents, to helping officers with licensing processes, FOIs, data, events and more. It’s a chance to develop your skills, be part of a friendly and supportive team, playing a key part in services that really matter to our communities.

What you’ll be doing

You’ll play a key role in helping residents access the right support by triaging Environmental Health enquiries, keeping our systems and records accurate, and assisting officers with a range of nuisance complaints, food hygiene inspections, licensing, events and case‑related tasks. You’ll also support FOI responses, help with financial processes, maintain key databases and website information, whilst working closely with colleagues, partners and residents.

Why join us?

Test Valley is a great place to work, it is a place for everyone, we support our communities, and our staff, to thrive. We pride ourselves on our culture and offer a professional, positive working environment with opportunities for all. Our organisation’s Values and Behaviours are reflected in the way we work with our communities, partners and staff.

You’ll also enjoy:

• A supportive team who will help you learn, grow and settle into the role
• The chance to contribute directly to services that make a real impact
• An environment that values kindness, respect, integrity and collaboration

We offer a range of benefits, details of these can be found here: Employee Benefits | Test Valley Borough Council

Who we’re looking for

You don’t need previous experience in Environmental Health or local government to thrive in this role — we’re ready to support and develop the right person. What matters most is your approach to work: someone who shares our values and behaviours, is motivated to provide excellent services for residents, and takes pride in contributing positively to their community. If you bring enthusiasm, a commitment to learning, and a desire to make a difference, we’ll help you build the technical knowledge you need to succeed.

The role is 22.5 hours per week and due to the nature of the role we need some hours worked each day of the week.

How to apply and next steps:

Please ensure you view the job via the Test Valley Borough Council Website where you can find a full job description and person specification.

We invite you to contact us to discuss the role further, please contact Lorna Taylor ltaylor@testvalley.gov.uk or Mark Lee mlee@testvalley.gov.uk or call on 01264 368000.

Closing date: Monday 23 February 2026

Interview date: Thursday 5 March 2026

Our commitment to equality, diversity and inclusion

We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us deliver high‑quality services to residents.

We are proud to be a Disability Confident Employer. We positively encourage applications from disabled people. If, as a disabled person, you meet the minimum criteria for this role, you will be guaranteed an interview, and we will ensure any reasonable adjustments are made so you can be fairly assessed.