Technical Support and Intelligence Manager

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

West Northamptonshire is a place of ambition and opportunity with a strong focus on working with our many different communities. At the heart of our vision to make West Northants a great place to live, work, visit and thrive, is a clear commitment to improving health, preventing ill-health and reducing inequalities.

We are seeking to appoint a Technical Support and Intelligence Manager to lead our successful Technical Support and Intelligence Team. Working not just on current processes but also being pivotal in supporting the redesigning our responses in line with the Renters Rights Act 2025.

As a member of the Private Sector Housing Management Team you will ensure that the Team is their to support the delivery of all Private Sector Housing activities. Supporting the receipt of applications for licences, triaging complaints regarding housing conditions, investigating unlicensed properties, and gathering intelligence about the standards and occupation of properties across West Northamptonshire.

Additional information

To be successful in the role you will already hold,

• A relevant degree and be able to demonstrate significant experience in the gathering, management, analysis and storage of intelligence.
• A management qualification, or significant experience in leading, supporting, and motivating change
• Existing knowledge of the Housing Act 2004 and the local authorities regulatory and enforcement powers in relation to private sector housing conditions and landlords would be an advantage .

In addition, you will have

• Confidence and passion to succeed in ensuring that our residents have safe and sustainable accommodation across the private rented sector

For further information or to discuss the role, please contact Chris Stopford, Head of Private Sector Housing (mobile 07585 120349, or email to chris.stopford@westnorthants.gov.uk).

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.