Technical and Administrative Support Officer

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TECHNICAL AND ADMINISTRATIVE SUPPORT OFFICER

Directorate: Environmental & Community Services

Department: Operational Services

Salary: Grade D - £26,824 to £29,540 per year

Type: Permanent

Hours: 37 hours per week

Location: Merlin House, Merlin Way, Ilkeston, Derbyshire, DE7 4RA

Are you a multitasker with a passion for organisation and service excellence? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!

Erewash Borough Council is on the lookout for a proactive and driven Technical and Administrative Support Officer to join our multifunctional administration team. You’ll play a key role in ensuring a wide range of specialised and general administrative support duties are carried out to meet the needs of our diverse service areas.

What You’ll Be Doing

As part of our busy team, primarily based at our Merlin Way depot in Ilkeston, you’ll deliver high-quality technical and administrative support across a variety of service areas. Your day-to-day will include:

• Providing responsive administrative support to multiple departments across different services
• Handling telephone and email enquiries with professionalism, care and courtesy
• Using IT systems (especially Microsoft Office) to manage and process information
• Inputting and analysing data to support effective decision-making
• Liaising with colleagues, partners, and the public to keep services running smoothly

What We’re Looking For

We’re seeking someone who is:

• Enthusiastic, adaptable, and highly organised
• Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
• Experienced in administrative support and customer service
• A confident user of Microsoft Office and other ICT systems
• Committed to accuracy, service quality, and continuous improvement

You’ll need a strong customer focus and the flexibility to adapt, with a willingness to work flexibly to allow for changing priorities within service areas.

If you’re ready to bring energy, precision, and a can-do attitude to a role that makes a real difference - this is the opportunity for you.

Benefits of Working for Us

This is your chance to play a vital role to contribute to essential local services while developing your skills in a supportive and collaborative environment. In addition to a competitive salary, you will also have access to:

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
• Free workplace car parking within the Borough.
• Opportunities for training, learning and continuous professional development.
• Family friendly and flexible working policies available.
• Flexi Time Scheme.
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
• Discounted leisure membership with the Fit for Work scheme.
• Access to the VIVUP employee benefits discount and salary sacrifice scheme.

Apply now and become a key part of a team that keeps Erewash running smoothly.

The Closing date for applications is Sunday, 12th October 2025 at midnight.

How to Apply

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. Please visit https://www.erewash.gov.uk/job-search

You will be requested to provide some basic information before you upload your CV.

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP. Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.