Team Manager - Transfer of Care Hub

Job Title: Team Manager - Transfer of Care Hub
Starting Salary: £53,806 progressing to £59,497 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Adult Care Services

About the team

An exciting opportunity has arisen within Hertfordshire County Council’s Transfer of Care Hub (TOCH), a fast-paced, multi-disciplinary service delivering a coordinated and integrated approach to hospital discharge across multiple acute hospital sites and community settings.

The Transfer of Care Hub plays a critical role within the wider health and social care system, working in close partnership with NHS colleagues and other stakeholders to support safe, timely and effective discharges. Covering several hospital sites across Hertfordshire, as well as out-of-county placements, the service manages complex pathways and system demand to ensure individuals experience seamless transitions from hospital into the community.

About the role

As Team Manager, you will provide strong operational leadership within a dynamic environment, ensuring high-quality, person-centred practice alongside robust performance management to support system flow and improved outcomes for residents. You will contribute to the effective management of performance, provide professional oversight, and support service development within a fast-paced and evolving service.

The successful applicant will demonstrate sound knowledge of safeguarding practice, experience working with people with dementia, and a strong understanding of the personalisation agenda and Individual Budgets. You will ensure individuals and their families remain central to all decision-making, delivering strengths-based support within the legislative framework.

We are a busy service covering a large and diverse geographical area and are seeking a motivated and experienced leader who can bring energy, innovation and a clear focus on performance, quality and continuous improvement.

The Transfer of Care Hub operates a seven-day hospital discharge service (08:00–18:00, including weekends). The post holder will participate in a service-wide rota, working one full weekend every eight weeks, with time off in lieu provided.

Key responsibilities include:

• Leading and overseeing day-to-day practice within the team, ensuring compliance with statutory duties, policies and procedures, and embedding a strong performance management culture.
• Managing team performance to ensure the timely and effective completion of hospital discharges, reviews and assessments, supporting system pressures across multiple hospital sites.
• Inspiring, developing and managing a team of Social Workers and Community Care Officers to deliver innovative, responsive and person-centred care.
• Building and maintaining strong working relationships with acute hospitals, community services and wider partners to support integrated working across TOCH.
• Ensuring effective management of resources and budgets, alongside quality assurance and service improvement activity.
• Acting as the lead manager for complex and high-profile safeguarding enquiries and serious concerns.

About you

Essential:

• Registered Social Worker
• Full driving licence
• Significant experience of managing teams within a busy, high-demand environment
• Strong leadership skills with a proven ability to deliver performance and manage competing priorities

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 13. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact Catherine.Sherriff@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 17 & 18 June 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.