Team Manager – Single and Rough Sleeping

Job Description

The London Borough of Harrow is seeking an experienced and dynamic professional to take on the pivotal role of Team Manager – Single Homeless and Rough Sleeping & Co-ordination within the Housing Services Division.

This critical leadership position is responsible for managing and coordinating Harrow’s operational and strategic response to single homelessness and rough sleeping. You will lead a dedicated team delivering frontline homelessness prevention and rough sleeping services, ensuring residents receive timely, effective support to access housing solutions and reduce the risk of homelessness. Working in a fast-paced environment, you will make key decisions on eligibility for emergency accommodation and oversee complex cases involving vulnerable individuals with multiple needs.

A core focus of the role is driving initiatives to tackle and end rough sleeping in Harrow. You will work collaboratively with commissioned outreach services, voluntary sector partners, and statutory agencies to implement innovative solutions, monitor performance, and share best practice. The successful candidate will demonstrate expert knowledge of homelessness legislation, strong analytical and problem-solving skills, and the ability to inspire and lead teams to deliver high-quality, customer-focused services.

The successful candidate will have:

• Educated to degree level or equivalent, or possess equivalent relevant experience in housing, homelessness, or a related field.
• Proven experience in managing and coordinating services addressing single homelessness and rough sleeping, including frontline assessment and decision-making on emergency accommodation eligibility.
• In-depth knowledge of homelessness legislation (such as Parts VI and VII of the Housing Act 1996 and the Homelessness Code of Guidance) and the Homelessness & Rough Sleeping Strategy frameworks.
• Strong leadership skills with experience supervising, mentoring, and developing multi-disciplinary teams to deliver high-quality, customer-focused services.
• Excellent communication and interpersonal skills to engage effectively with individuals in crisis, partner agencies, and commissioned outreach providers.
• Ability to analyse complex cases, make timely decisions, balance competing priorities, and work under pressure to meet performance targets.
• Experience in multi-agency collaboration and partnership working to design and deliver innovative solutions for rough sleeping.
• Competence in data management and performance monitoring to track outcomes, inform service improvement, and meet strategic objectives.

This post will require a satisfactory enhanced DBS check.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn