Team Manager - Multi Agency Safeguarding Hub (MASH)

Job Description

The London Borough of Harrow is seeking to recruit an experienced and motivated Team Manager to lead our Multi-Agency Safeguarding Hub (MASH).

Working within a dynamic multi-agency environment, you will lead and support a team of professionals, working closely with partners including Police, Health, Education, and other agencies to deliver coordinated, high-quality, child-centred safeguarding responses.

As part of our ongoing improvement journey, you will play a key role in embedding a relationship-based, strengths-focused approach, to support clear risk analysis, balance strengths and concerns, and inform effective safety planning, while promoting a culture of curiosity, collaboration, and professional challenge.

This is a pivotal leadership role at the front door of Children’s Services, where you will oversee the effective screening of contacts and referrals, ensuring timely, proportionate, and defensible decision-making to safeguard children and young people.

We are looking for a strong and compassionate leader who can demonstrate:

• Significant experience in children’s social care, with a strong safeguarding and child protection focus
• Proven experience within a MASH, front door, duty, or assessment service
• A clear commitment to relationship-based practice, recognising the importance of building meaningful engagement with children, families, and partners
• Experience of applying or embedding relationship-based/strengths-focused approaches, particularly in assessing and managing risk
• Strong leadership skills, including reflective supervision, and developing staff
• Experience of leading teams through service improvement and embedding good practice
• Confidence in making timely, balanced, and defensible decisions in a fast-paced and high-pressure environment
• Demonstrable experience of effective multi-agency working, valuing partnership and shared responsibility
• Sound knowledge of relevant legislation and statutory guidance and any relevant reforms.
• Experience of quality assurance and auditing, with the ability to support continuous learning and improvement
• Strong communication skills, with the ability to challenge, influence, and build positive professional relationships
• An understanding of performance, demand management, and service pressures, with the ability to respond thoughtfully and strategically

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn