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System Support Officer

System Support Officer

Croydon Council
locationCroydon, UK
remoteHybrid
ExpiresExpires: Expiring in less than 2 weeks
Housing
Full time
£50,085 - £52,194 per year

Housing Systems Support Officer

Salary range: £50,085 - £52,194 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Croydon Council has around 12,000 residential properties. The Council has recently implemented NEC Housing as its replacement to the OHMS Housing Management system. The system manages all Housing Services and includes the Estates, Repairs, Rents, Service Charges, Allocations, Housing Advice, Property Purchase, lettings and Housing Online modules.

We are recruiting a team to support NEC Housing, triage service calls and manage the automated GPI jobs interfaces and Direct Debit runs, responding appropriately as issues arise.

In addition to the existing modules, there is a programme of enhancement whereby a separate team will implement or re-configuring the following service areas in NEC Housing:

  • Online repair reporting
  • Task Manager
  • NEC CRM
  • NEC CBL
  • Housing Online
  • Servicing
  • Disrepair
  • Document management integration
  • NEC Assets
  • NEC Go-Mobile
  • Reporting / Power BI
  • NEC Data Warehouse & Dashboards
  • NEC Support Services

These service areas will be supported by the Systems Support team as they come on line.

These posts, located in the Council Housing Services Directorate, will focus on:

  • Supporting the production and analysis of operational, financial and performance data, including the discharge of the Council’s statutory responsibility for reporting of national performance and statistics
  • Driving systems use and data compliance with established policies, procedures and standards
  • Monitoring and managing automated routines, HFI interfaces and GPI jobs and maintaining documentation and schedules
  • Maintaining security job roles and updating user profiles for starters and leavers
  • Managing the report distribution routines
  • Assisting services to use their line of business applications effectively

The role is offered on a full time 36hrs per week, permanent basis. Most of the work will be delivered remotely although there is a requirement to attend Head Office at least one day per month to attend team meetings or when the role requires in-person meetings.

You will need to have experience of at least two years working on an NEC Housing and providing support to other users. You will need to demonstrate a pro-active approach to your role including the ability to manage your workload with minimal supervision, to work as part of a team, and to liaise with a variety of internal and external stakeholders to support the application and our users.

For further information about this role or for a confidential discussion please email Steph Harrison (Housing Digital Systems Manager) at steph.harrison@croydon.gov.uk

Closing date: Sunday 5th October 2025 at 11.59pm

To view the Systems Support Officer role profile, please click here.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

  • Get a grip on the finances and make the council financially sustainable
  • Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
  • Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
  • Ensure good governance is embedded and adopt best practice
  • Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

  • Croydon is a place of opportunity for business, earning and learning
  • Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
  • Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
  • People can lead healthier and independent lives for longer
  • Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.

Salary range

  • £50,085 - £52,194 per year