Support Officer (Rough Sleeping)
Please apply online via the 'Apply online' button which will take you to the Applicant Tracking System ('ATS') where, once you have applied, you can log on to your account to view the status of your application.
Please note, we do not accept CVs submitted without a fully completed online application form.
Please contact Recruitment Services on 01784 444263 (24hr answer phone) or email recruitment@spelthorne.gov.uk if you are having difficulty applying online.
Advert
Support Officer (Rough Sleeping) 12-month Fixed term
Salary £36,555 - £38,866 pa plus Essential user car allowance
36 hours per week
It’s an exciting time to join the Community Wellbeing team within Spelthorne with new supported accommodation to help with move on accommodation and an ambitious plan to purchase more properties. We aim to end the use of bed and breakfast accommodation, promote independence and wellbeing and maximise the use of the private rented sector for homelessness prevention and relief as well as keep rough sleeping as close to zero as possible.
As a Support Officer, you will undertake an assertive outreach service to rough sleepers both inside and outside of standard office hours, if required. You will ensure that contact is made and sustained with rough sleepers in Spelthorne, appropriate assessments and referrals are undertaken and that all clients are engaged with services in order to receive support towards ensuring they move from the streets, and into accommodation or reconnection services.
You must be able to network and build strong relationships with partner agencies, community and faith-based groups. Whilst you don’t need to have direct experience of providing an outreach service to street homeless people, you must have experience of working in a customer-facing role with a complex and diverse client group.
Much of your work will be around communication, and so you must be able to communicate effectively. You must be self-motivated, flexible and responsive to the needs of the clients in your caseload.
This is an exciting opportunity to make your mark in Spelthorne, and in doing so, support some of the most vulnerable residents in our community.
This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements. Flexible, and hybrid working subject to regular review. Postholder must be able to visit clients where they may be living or bedding down.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts. These posts fall within the scope of the Code of Practice on English language requirement for public sector workers. The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.
Please note as part of the employment checks this post will be subject to a Basic Disclosure & Barring Service (DBS) check.
Please note that as part of the employment checks, this post has an essential car user allowance attached to it. A valid driving licence, and access to a vehicle insured for business use will be required.
Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network. Successful candidates will be required to use their own mobile device to download and use Authenticator.
In return, we can offer excellent conditions of service with a benefits’ package that includes flexible working hours, pension scheme and at least 23 days’ paid leave per year (pro rata for part time).
Closing date: 4 September 2026 (5pm)
Interview date: 11 September 2026 - Interviews will be held in person at the Council Offices.
To apply please use the ‘apply online’ button below.
CVs can only be accepted in support of a completed application form.
Unfortunately, we are unable to reply to all candidates. If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful. All shortlisted applicants will be contacted via email after the closing date.
Local Government Reorganisation (LGR)
Spelthorne Borough Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. Please see more information here Local government in Surrey is changing | Spelthorne Borough Council
Working towards equal opportunities
Strictly No Agencies
Salary range
- £36,555 - £38,866 per year