Support Hub Officer

About the Borough

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Service and Team

Kingston Music Service (KMS) nurtures young people in the Royal Borough of Kingston regardless of background to create, perform, be inspired by and celebrate the music they love; reaching all corners of the borough, ensuring children who want to make music are able to. Each week, our skilled team of approximately 60 tutors provides instrumental and vocal lessons to over 1,500 pupils in schools and music centres. KMS hosts a variety of events, including primary singing festivals, family concerts, and school workshops. Our 11 ensembles, which feature String Orchestras, Jazz Bands, Percussion Ensembles, and Concert Bands, perform regularly throughout the year.

The Kingston Library service runs 7 libraries throughout the borough and the Heritage Service runs the popular Kingston Museum and Heritage Centre. Both work with schools and families to bring a range of activities to the local community. The Culture and Heritage Service also develops partnerships with many local charities including the Rose Theatre, Creative Youth and Kingston International Film Festival.

About the Role and Our Ideal Candidate

The Support Hub Officer reports to the Support Hub Team Leader, providing business, financial and administrative support across the Culture and Heritage Service which includes Kingston Music Service (KMS), Kingston Museum, Heritage Centre, Cultural Partnerships and the seven borough Libraries.

As Support Hub Officer, you will ensure the smooth admin function of all culture and heritage services through:

• Supporting the progression and development of KMS admin procedures giving customers and users the best service possible.
• Working closely with colleagues to ensure tasks are completed in a thorough and timely manner, supporting front-line staff and project work.
• Operating financial, HR and database responsibilities are delivered successfully and in line with council policy.
• Working with managers to build student numbers in KMS lessons and ensembles through good customer service, productive scheduling and assisting with marketing of provision.
• Supporting libraries, heritage and partnerships colleagues with various functions including invoicing, payment, purchasing and stock control.

You will be based in the KMS offices at the Hook Centre where we work closely with our library and adult education colleagues.

About you

We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.

We are looking for a dynamic and motivated Administrator with outstanding organisational skills and a passion for music education, culture, and heritage. The ideal candidate will be an energetic, resilient team player who thrives in a fast-paced environment. With strong IT proficiency, excellent communication skills, and the ability to manage multiple deadlines, you will play a key role in supporting various aspects of the service, including finance, scheduling, purchasing, and student recruitment. A commitment to promoting equity, diversity, and inclusion is essential, alongside proven administrative experience and the capability to work independently.

Our Offer to You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Zip car scheme
• Confidential health & wellbeing and counselling support

Application Process

Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.