Supervisor - Repairs and Voids

About the Borough

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues.

At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Service and Team

SUTTON HOUSING PARTNERSHIP

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great

place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

It is an excellent time to join our ambitious organisation, SHP was awarded the highest possible rating of C1by the Social Housing Regulator in October 2025, we are fully compliant with all standards.

About the Role and Our Ideal Candidate

We are looking for two qualified Supervisors with strong management and leadership skills to manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the best outcome for the customers and the team.

You must have:

• Commitment to provide a quality frontline customer service with demonstrable management skills
• Ability to work in a fast-paced, pressurised environment
• Confidence to diagnose repairs effectively and provide solutions
• NVQ Level 3 or more in a building trade.
• Level 4 and/or CIH level 4 Planned maintenance, desirable
• Demonstrable experience within the building/construction industry

In the main you will be responsible for:

• Managing a team of Repair operatives
• Inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests..
• Surveys to assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.
• For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.
• Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.

What you will bring to the role

• You must be able to drive and use NEC as jobs are scheduled through the systems.
• You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge of your direct reports
• Be able to have the confidence and professionalism to work with colleagues in the team
• Commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business

Before applying please refer to the Role Profile and ensure you meet the essential criteria.

Our Offer to You

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.

A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme (opens in new window) – a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Application Process

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.

We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce

We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Additional Information

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.