Strategy, Quality & Assurance Lead Officer

Internal Candidates Only
Permanent
Ref: H7478

Are you ready to make a real difference and drive excellence as a Lead Officer in our dynamic Strategy, Quality and Assurance Team? We are seeking a passionate and energised leader who can inspire others to champion and embed resident involvement and engagement, ensuring the customer is at the heart of service delivery, drive excellence in service delivery and robust quality assurance throughout the housing service.

We are looking for an enthusiastic and creative individual to lead our team responsible for working with our tenants, empowering them to have a voice in how we develop and manage our housing service.

You will strive to support the service to achieve excellence in service delivery, quality assurance and legislative compliance. You will have a passion for service improvement, and an ability to interpret and analyse legislation, data and insight to inform evidence based decision making.

You will be required to successfully manage projects, initiatives and events, working collaboratively across teams and with our residents. You will support and challenge colleagues across the Housing Service to ensure their regulatory compliance with the Tenant Satisfaction Measures (TSM’s) and the Consumer Standards, in line with relevant legislation such as, the Housing White Paper, the Building Safety Act and the Housing Regulatory Bill.

You will be a confident and capable line manager, who has strong communication skills and an ability to coach and mentor the Officers in the team to achieve their full potential. You will have a high level of written and oral communication skills, and the ability to support the development of Policies, Strategies and other important housing documentation and communication channels.

Applicants must have a driving licence that is valid in the UK.

The deadline for applications will be midnight on the closing date shown in the advert details.

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