Strategy, Quality and Assurance Manager

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.

Strategy, Quality and Assurance Manager

£50,998 - £55,224 inclusive annual salary + up to 19.7 percent employer pension contribution

Permanent, Full-time 37 hours per week

Flexible working options including hybrid working arrangement

Job Ref: P2409

About the role

This role will support the housing department deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022.

The role will help drive a positive performance culture with a tenant centred approach. The focus on improving service delivery within the housing department will lead to increased satisfaction among tenants and leaseholders. This is an exciting role and will champion the tenants’ voice through the development of tenant influence and embedding of resident scrutiny of service delivery.

About you

You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy or customer service-related services to customers along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, having a focus on continuous improvement and effective performance management are highly desirable for this role.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 30.5 days basic annual leave (increasing with service) + bank holidays.

Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers

• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident: We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Disclosure Checks: This post is subject to a Basic Disclosure Check.
• English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Lydia Bradbury, Tenancy Services Manager on l.bradbury@stalbans.gov.uk

To apply

• Please select the apply button on the vacancy and follow the steps below:
• Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For full details and to learn more about the council visit our website and Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and post reference number.

Closing date for applications: 5th October 2025

Interviews are scheduled for w/c: 13th October 2025

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.