Specialist (Rent & Data) – Neighbourhood Housing Income

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Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail sally.nielsen@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

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Are you detail-oriented, data-savvy, and passionate about delivering high-quality housing services? Join our dedicated Income Team and play a key role in supporting residents and ensuring the smooth operation of our rent and housing systems.

About the Role

As a Specialist (Rent & Data), you’ll support the Income Manager and Deputy to the Neighbourhood Housing Lead in delivering a comprehensive housing and rents service. You’ll be responsible for managing rent data, reconciling transactions, and ensuring accurate reporting and communication with residents and partners.

Key Responsibilities

• Collect and analyse data for income monitoring and reporting
• Oversee daily cash postings and ensure accurate fund allocation
• Reconcile rent transactions and balances across accounts
• Prepare annual rent increase notifications and monthly statements
• Liaise with external printers for rent statement production
• Collaborate with IT and Finance to resolve system issues
• Monitor and manage rent accounts for North Downs Housing
• Support the Housing Rent Assistant and liaise with debt collection teams
• Identify households impacted by Universal Credit migration
• Produce reports and maintain accurate records on the housing database

Who We're Looking For

• Experience in housing income or rent management
• Strong analytical and data handling skills
• Excellent communication and organisational abilities
• Ability to work independently and collaboratively
• A commitment to delivering excellent customer service

Why Join Us?

• Be part of a supportive and forward-thinking team
• Make a real impact in the lives of residents
• Opportunities for professional development
• Work in a role that values accuracy, collaboration, and service excellence

Interested?
Apply now and help shape the future of neighbourhood housing income services.