Specialist Recovery Officer

Full time, permanent

The Private Sector Housing Team is committed to delivering fair and effective debt recovery solutions that support landlords and tenants while safeguarding council resources. We are seeking a skilled and motivated Specialist Recovery Officer to join our team and help us achieve successful outcomes in a fast-paced environment.

About the Role

As a Specialist Recovery Officer, you will:

• Manage and recover outstanding debts primarily owed to the Consumer Protection and Regulatory Services, with priority to Private Sector Housing Team debt.
• Negotiate repayment plans with landlords and businesses, ensuring compliance with legal and regulatory frameworks including the Housing Act 2004.
• Take appropriate enforcement action where necessary, including Small Claims court and Tribunals.
• Maintain accurate records and audit trails in line with council policies
• Work collaboratively with internal teams and external agencies to resolve complex cases
• Provide clear advice and guidance to customers on debt repayment options and financial support

Key Responsibilities

• Proactively manage a caseload of debt recovery cases to meet performance targets
• Ensure all actions comply with relevant legislation and council procedures
• Prepare and process legal documentation for enforcement and court proceedings
• Audit and monitor accounts for accuracy and completeness
• Respond promptly to customer queries and maintain high standards of service
• Work to tight deadlines in a fast-paced environment while maintaining attention to detail

What We’re Looking For

• Strong knowledge of debt recovery processes and relevant legislation
• Excellent negotiation and communication skills
• Ability to work under pressure and meet strict deadlines
• Good auditing, record-keeping, and attention to detail
• Ability to follow instructions and adapt to changing priorities
• Proficiency in IT systems, including case management databases and Microsoft applications
• Experience working in a customer-focused environment with empathy and professionalism

Why Join Us?

• Be part of a team that makes a real difference to residents and the community
• Work in a dynamic, supportive environment with opportunities for development
• Help shape fair and effective debt recovery practices
• Hybrid working.

To apply for this post, please visit www.redbridge.gov.uk/jobs or copy the following link into your browser:

https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107…

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.