Specialist - Neighbourhood Housing (Income)

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Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 523388. Alternatively e-mail PeopleandOD@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

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Would you like to work for a high performing Income management service?

Are you passionate about support communities and helping to ensure financial sustainability? Do you have experience in debt recovery and a strong understanding of the social housing sector? If so, we would love to hear from you.

We're looking for a proactive, customer focused Housing Income Specialist to join our Income Recovery Team. This is a key role in helping us deliver a comprehensive housing and income service for our residents.

What you'll do:

- Act as the first point of contact and engaging with customers to record contact, agreements and referrals

- Manage a caseload of rent accounts in line with a agreed procedures.

- Provide tailored support and advice to support customers sustain tenancies.

- Develop a strong understanding of welfare benefits and payment requirements.

- Work collaboratively with internal teams and external stakeholders to achieve positive outcomes.

What we are looking for:

- Experience in debt recovery and income management.

- Knowledge and Experience of the Social Housing Sector.

- Strong communication and negotiation skills, with relationship building skills.

- A "can do" attitude and the ability to work under pressure in challenging situations and the ability to problem solve.

- Collaboration and Team working skills.

What we offer:

- Agile and Flexible working arrangements.

- Incremental progression and competitive pay.

- Generous annual leave allowance.

- Staff discount scheme.

- Membership of the Local Government Pension Scheme.

If this interest you we would love to hear from you.

If you would like to know more, please contact Joanne Figg, Income Manager, on (01483) 444280 or 07970 518815.

If you would like to apply for this role, please log on to www.guildford.gov.uk and click Contact us, then click on Jobs.

Closing date for applications: 09/03/2026

Interview and test: week commencing 16/03/2026

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.