Specialist - Neighbourhood Housing (Income)

• Information_for_Candidates
• Organisational_Culture_framework
• Reference_Form_11B_for_posts_requiring_DBS
• Reference_Form
• Specialist_Neighbourhood_Housing__Rents_____002_

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail PeopleandOD@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

Follow us on Twitter @GuildfordBC

Specialist Neighbourhood Housing (Income)

Would you like to work for a high performing Income management service?

We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a “can do” attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.

The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.

Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of giving debt advice and/ or welfare benefit advice would be desirable.

In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.

If you would like further details about this role please telephone Joanne Figg, Income Manager, on (01483) 444280 or 07970 518815.

If you would like to apply for this role, please log on to www.guildford.gov.uk and click Contact us, then click on Jobs.

Closing date for applications: 19/12/2025

Interview and test: week commencing 05/01/2026