Snr Planning Tech Support Off

The planning is a service area within Coventry City Council which supports the growth of the city and manages development from inception to delivery.

As a high performing planning department, we deal with a wide range of applications. We are a dynamic and forward-thinking team with a can-do approach and are always striving to improve our service. We recognise the importance of developing a strong, robust and resilient team through learning and development.

The service is wide and varied, being inclusive of Development Management and Planning Planning Policy teams, and encompasses a number of individual but related specialisms all focused on delivering a city for those wishing to live and work here. Those specialisms include Planning, Ecology, Trees and Landscape, Urban Design, Conservation, Archaeology and Environmental Protection.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We are looking for a Senior Planning Technical Support Officer to deliver a high quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.

As a high performing Planning Team we are currently transforming the way we provide our service, looking to improve our processes and ensure the delivery of a value for money service.   

The day to day requirements in your role will be providing monitoring, mapping and data support to the planning team. You will deal with enquiries, housing delivery and S106 monitoring, working with officers through varying mediums, seeking to resolve queries and using judgement as to when to pass on more complex issues. You will be undertaking data input and ensuring applications on the planning database are kept up to date.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are open to considering options including job sharing, part-time working, compressed hours working and different working arrangements for this role.

We are looking for strong analytical and customer service skills, good communication and interpersonal skills - both written and verbal, to deal with members of the public and to establish rapport with colleagues and team members. You will have a keen eye for detail and able to work accurately in a busy environment, using your own initiative.

When applying for this role you will be asked to write a personal statement setting out:-

a) your administrative and data management experience to date.

b) your experience in providing excellent customer service.

c) your knowledge and experience of computer packages/IT systems.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies