Short Stay Accommodation Officer

Ashford Borough Council manages short stay accommodation facilities for single people and families in housing need. These families will be supported by the Council&©s Housing Options Team to move on from the facility into long term accommodation.

Each property provides decent short term housing to people during this traumatic period of their lives.

The post holder will be pivotal to the efficient operation of these facilities and low-level management support to the residents.

The successful candidate will be responsible for all aspects of the efficient operation of Short Stay Accommodation facilities. The role has several key aspects around housing management and repairs coordination. You will be welcoming new residents, explaining house rules, and making sure their move-in experience is smooth, along with:

Remaining the first point of contact for all residents, managing their stay, ensuring facility rules are followed, carrying out room inspections, overseeing check-outs and preparing accommodations for re-let.

Monitoring building security, fire alarms, heating systems, emergency lighting, laundry facilities, managing communal cleanliness, and handling waste/recycling duties.

Keeping records when reporting accommodation issues when liaising with internal teams such as Repairs, Housing Options, Placement Officers and external sub-contractors.

It is essential that you are confident at managing housing services and basic repairs, along with having:

Good communication and organisational skills and the ability to work with vulnerable groups

Primarily you will be working at Christchurch House and Christchurch Lodge, but you will need to have a valid driving licence as you will be required to travel to other satellite sites across the borough on occasions.

The post holder must maintain at all times a satisfactory Basic report from the Disclosure and Barring Service

For an informal discussion about the role please contact Lee Brown on 01233 330503

Click to view a Job Description

When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community