Sheltered Scheme Officer

Job Description

Overview

The London Borough of Harrow is seeking to recruit six Sheltered Scheme Officers to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants. The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion. The postholder will work proactively with residents to ensure they feel supported, respected and empowered within their homes.

The Sheltered Scheme Officer will ensure that all services are delivered to the highest standards, meeting regulatory, contractual and internal policy requirements. Working flexibly across sheltered schemes, the role will address both individual and communal needs, promoting choice, safety and quality of life while fostering inclusive, supportive living environments for residents.

London Borough of Harrow takes a resident-first, person-centred approach to housing, placing our residents at the heart of everything we do. We are committed to delivering high-quality, responsive services that adapt to individual needs and circumstances, ensuring every resident feels valued, supported, and heard. Our teams work collaboratively across disciplines and with partners to provide safe, sustainable homes, estates and thriving communities, always operating in line with UK legislative, regulatory, and best practice standards

About You

The successful candidate will have:

• Knowledge and experience of developing risk assessments and risk management
• Experience of working on own initiative, able to resolve conflicts and make sound decisions under pressure with minimum supervision.
• Experience using housing management or CRM systems and interpreting performance data.
• Ability to communicate and liaise effectively with colleagues, tenants & their carers, other Council Departments and external agencies.
• Confident, assertive and diplomatic, with a commitment to overcoming obstacles and achieving positive results.
• Awareness of safeguarding, lone working and customer care issues and a commitment to providing high-quality services in a way that meets customer needs.
• Ability to demonstrate high standards of verbal and written communication skills, including letter writing.
• Computer literate and able to make use of all modern ICT applications as required.
• Hold a full UK driving licence.

Interviews will take place week commencing 13th July.

Related Documents

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn