Shared Service Manager - Systems, Support & Control

Are you an experienced and dynamic leader with a passion for public service and systems excellence? We are seeking a Shared Service Manager – Systems, Support & Control to join our senior management team within the Revenues & Benefits Shared Service.

About the Role

As a key member team, you will be responsible for the strategic and operational management of systems administration, support services, and control functions across our shared service. You will lead multi-disciplinary teams, ensuring the delivery of high-quality, efficient, services.

You will also play a vital role in:

• Managing revenues in excess of £200 million and benefit payments over £60 million.
• Overseeing system integrity, performance, and compliance across all IT platforms.
• Leading year-end processes, system upgrades, and disaster recovery planning.
• Driving innovation, continuous improvement, and service transformation.
• Ensuring compliance with legislation, data protection, and audit requirements.

About you

As an ideal candidate, you will have:

• At least 5 years of relevant management experience in Revenues and/or Benefits.
• Strong knowledge of Housing Benefit, Council Tax, NNDR, and fraud prevention.
• Proven experience in systems administration and performance management.
• Excellent communication, analytical, and problem-solving skills.
• IRRV Technician qualification or equivalent experience is desirable.

What can we offer you?

• A stimulating and supportive work environment
• Blending working (remote/office)
• Flexible working arrangements, including flexi-time
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Employee well-being programme
• Free parking when you are in the office

Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requested for compressed working hours (subject to business need)

How to apply

For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues & Benefits on 01279 502077

Closing date:16 November 2025 at 5pm

Interviews will be held w/c 20 November 2025

So, if you’re believe that you can make a positive difference in East Hertfordshire please apply via the button shown.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.