Service Transition Manager

Derbyshire County Council – Digital Services
📍 Matlock / Hybrid
💼 Grade 12 | Full‑time

Are you passionate about making sure new and changed digital services land smoothly, safely, and successfully? Do you thrive at the intersection of people, technology, and service quality? If so, we’d love to hear from you.

Derbyshire County Council is looking for an experienced Service Transition Manager to shape and coordinate end‑to‑end service transitions across a diverse digital estate. You’ll ensure services move effectively from development through deployment and into operational use, maintaining stability, quality, and customer satisfaction at every stage.

⭐ What you’ll be doing

• Leading the planning and coordination of end‑to‑end service transitions across new, changed, migrated, and retiring services.
• Working closely with project teams, service owners, vendors, and operational ICT teams to ensure smooth, risk‑managed transitions.
• Ensuring readiness activities, testing, documentation, and quality checks are in place before go‑live.
• Supporting release and deployment activity in a controlled and service‑focused way.
• Enhancing the Council’s transition framework and driving continuous improvement.
• Providing clear, timely assurance to stakeholders throughout the transition lifecycle.

⭐ What you’ll bring

• Significant experience in ICT service transition and/or project delivery.
• Strong relationship‑building skills and the ability to work confidently across technical and non‑technical teams.
• Solid understanding of ITIL and service management practices.
• Ability to balance detail with big‑picture awareness and provide constructive challenge.
• A commitment to quality and a “Customer First” approach.

⭐ Why join us?

• Be part of a modern, ambitious Digital Services team.
• Shape how key ICT services move into operational use.
• Work flexibly in a collaborative, supportive environment.
• Enjoy excellent public‑sector benefits and work–life balance.

Provisional Interview Date: Week commencing 23rd March 2026

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Applications for this role must include a CV, it’s easier than ever to apply! Just click on “Apply for this job”, register and upload your CV.

This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.