Service Support Officer – Regulatory services

About the role

Purpose of the job

Provide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.

What will you be doing?

Principal responsibilities

1. Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.

1. Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.

1. Ensure a timely and responsive support service to meet customers’ needs both internal and external.

1. Undertaking any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests. Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken

1. Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.

1. Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.

1. Work collaboratively with other teams and support the training and development of colleagues and clients

About you

Attributes

Education, Qualifications and Training:

• 4 GCSE’s or equivalent

Experience and Knowledge:

• Working knowledge of the work of Regulatory services
• Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies
• Effective management of competing demands and tight deadlines
• Computer literate with experience of using case management systems and Office 365

Ability and Skills:

• Fluent in spoken and written English
• Excellent verbal communication and presentation skills
• Able to produce clear and concise letters for members of the public
• Able to demonstrate skills in planning and organising
• Ability to work as part of a team and manage own caseload
• Self-motivated and able to work with minimum supervision

Equal Opportunities:

• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)