Service Manager (Working Age or ILS)

Ealing Council have an exciting new opportunity as service manager for the CTPLD service available on a full time basis At Ealing Council, we have high aspirations for Ealing residents who draw on social care support. We want people to live happy, independent lives, connected to their communities. We are responsive to residents, providing the right information, advice and support at the right time and in the right place

The service manager role:

• To ensure the provision of efficient and professional long term services, ensuring that all statutory and other functions are discharged effectively.
• To ensure the delivery of best outcomes for people with long term support needs, their carers in line with Connected Communities, Better Lives and principles of best value.
• Along with the Head of Service and other service managers, provide effective leadership for all long term service users.
• To deliver effective safeguarding for people with long term social care needs.
• To provide expert advice and consultation to Social Work teams.
• Support management of £100m gross care budget.

As the service manager you will:
1. To ensure that specific care act duties are met for up to 4,000 people who access services including the provision of high quality care act assessments and support plans.
2. To ensure that statutory duties are met in line with all relevant legislation (and their successors) included but not limited to Care Act 2014, Mental Health Act 1983, Mental Capacity Act 2005.
3. To effectively use data to drive high performing social work teams.
4. To maintain up to date with emerging national and local learning relating to best practice in Social Care, and ensuring the service reacts and develops to this.
5. To have grandparent management for up to 150 staff, ensuring suitable development plans and continued professional development.
6. To contribute to the effective budget management of care budgets of up to £120m per annum.
7. To deliver transformational changes in the way in which social work is delivered including implementing best practice and developing how support plans are developed.
8. To ensure that the needs of unpaid carers are identified effectively and that support is delivered in the best way possible.
9. To work flexibly and to undertake any other duties and responsibilities of a professional nature and at a similar responsibility level to those described above as delegated.
10. To develop effective partnerships with all stakeholders including the NHS, Police, voluntary sector, providers and those who draw on support services.
11. To ensure that the service is responsive to the voice and the needs of residents that it supports.
12. To ensure that Connected Communities is at the heart of everything that the service does, this includes identifying opportunities to improve connections across the borough for the most vulnerable residents.
13. To manage own workload, to ensure availability for professional supervision and training, and to be responsible for developing own professional knowledge and skills.
14. To escalate any key risks and issues to the Head of Service, alongside where appropriate plans need addressing.
15. To develop and oversee “surge” activity to address specific demands of the day, as necessary.
16. To ensure that Social Work practice is person centered, strengths based and built on best practice.

Our ideal service manager will have the below skills and experience:
1. An understanding of equalities and diversity and a strong interest in and commitment to social justice for people who draw on social care support.
2. Excellent knowledge of relevant legislation including The Care Act, Mental Capacity Act and Mental Health Act.
3. Ability to manage and support a team of managers to ensure effective and consistent social care delivery in line with statutory and organisational framework.
4. Experience in the management of staff recruitment, induction, supervision, performance appraisal, professional development and dealing with poor performance.
5. Ability to work successfully across professional organizations and with a multitude of stakeholders; including health and social care professionals, families, members of the public, housing providers and commissioners.
6. Knowledge and experience of budget management / monitoring, developing and delivering budget management plans.
7. Excellent verbal and written communication skills as demonstrated in the production of presentations and reports aimed at senior audiences.
8. Skills in personal workload management and the ability to meet agreed performance targets.
9. Ability to use information technology, including the production of documents and spreadsheets.
10. Ability to use data sets through PowerBI and other sources to drive performance and address barriers to high performing teams
11. We have high aspirations for people in Ealing wo draw on social care services, and all those working in adults will share this ambition to enable people to live happy, independent and connected lives

Essential qualification(s) and experience
1. Social Worker registered with Social Work England.
2. Significant experience working at a manager or senior manager level in local authority Social Work teams.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

Please note all applications will be determined on merit.

To apply: Please complete (LBE) our application form. In your Supporting Statement please address the criteria under the 'Person Specification', on the attached role profile.

Please note we DO NOT accept CV’s,