Service Manager - Integrated Discharge Team

Job introduction

Job title: Service Manager

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

We are seeking a permanent Service Manager to lead and support discharge and patient flow across a diverse, city-wide footprint. This is an exciting opportunity for an experienced professional to take on a pivotal leadership role focused on coordinating and streamlining patient discharge processes.

As part of our Integrated Discharge Team, you will play a key role in delivering timely interventions for adults who present with care and support needs. You will champion a strengths-based approach in completing Care Act assessments, ensuring compliance with relevant legal frameworks, and leading on Section 42 safeguarding enquiries. Your work will drive inclusive, collaborative, and innovative support planning creating sustainable solutions that make a real difference.

The role:

• The Service Manager will provide leadership and guidance to the team, including supervision of Team Managers based across multiple hospital sites
• Strengthen partnerships with health services and other agencies through collaborative, strengths-based practice to enable efficient and effective patient flow
• The Service Manager will ensure robust discharge planning and coordination that promotes independence and positive outcomes for individuals
• Support the leading of safeguarding enquiries and uphold statutory responsibilities under the Care Act.
• The Service Manager will drive continuous improvement and innovation within discharge processes to enhance service delivery

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: Midnight on Wednesday 18th February 2026
Shortlisting date: W/C Monday 23rd February 2026
Interview date: W/C Monday 2nd March 2026
Interview type: Competancy based Questions and Presentation topic to be provided a week before interview

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

Please note: this vacancy is classified as a politically restricted position.

If you would like any further information or an informal discussion, please contact Nicola Turpin via nicola.turpin@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.