Service Manager Financial Assessments

Lead the way in delivering fair, efficient, and customer-focused financial assessments that support Brent’s diverse community. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post

We are seeking a highly skilled and strategically minded Service Manager to lead Brent Council’s Financial Assessments service. This pivotal role is responsible for overseeing the delivery of accurate, timely, and customer-focused financial assessments that support Housing Benefits, Council tax/Support, Adult social care-Financial Assessments, Appointee/Deputyship and Independent Travel.

You will manage a team of Team Leaders, ensuring compliance with legislation and council policies, while driving continuous improvement and operational efficiency. The post holder will play a key role in shaping service delivery, implementing digital solutions, and using data to inform decision-making and performance monitoring.

This is an exciting opportunity to contribute to Brent’s transformation agenda by enhancing financial transparency, supporting vulnerable residents, and ensuring the sustainability of council services.

The Person

We are looking for a confident and experienced leader with a strong understanding of financial assessment processes within Housing Benefits Council tax Support and Council Tax. Knowledge and understanding of the Adult social care-Financial Assessments, Appointee/Deputy functions and Independent Travel team are desirable.

You will be analytical, detail-oriented, and committed to delivering high-quality services that meet statutory requirements and support vulnerable residents.

The ideal candidate will demonstrate:
• Proven experience in managing Housing Benefits, Council tax Support, Financial assessments or income-related services in a local authority or similar setting.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent understanding of relevant legislation, policies, and procedures.
• Ability to interpret complex financial information and use data to drive service improvements.
• A collaborative approach to working with internal and external stakeholders.
• High standards of integrity, professionalism and compliance.
• A proactive mindset with the ability to manage change and deliver results in a fast-paced environment
• Embrace the Council’s Change portfolio and its values in all interactions

Closing date: Sunday 28 September 2025 (23:59)

Interviews: w/c-6 October 2025