Service Manager

Job title: Service Manager – Adult Disability Team
Salary: £61,443 progressing to £68,775 per annum - Pay award pending
Location: Stevenage
Hours: 37
Contract: Permanent
Directorate: Adult Care Services

About the team

We are pleased to offer an opportunity to join us as a Service Manager within the East and North Adult Disability Team. We are seeking applications from motivated and experienced professionals who are passionate about leading high-quality services for adults with disabilities and their carers.

Hertfordshire’s Adult Disability Service is a large, forward-thinking service made up of multidisciplinary teams aligned to local communities. We are committed to delivering personalised, strengths-based support that promotes independence, equality, and meaningful lives for people with disabilities.

We recognise that our staff are at the heart of everything we do. We are committed to creating a supportive environment where people feel trusted, valued and empowered to deliver their best

About the role

As a Service Manager, you will provide operational leadership and oversight to multidisciplinary locality teams, ensuring the delivery of high-quality, person-centred services in line with our Connected Lives principles and statutory responsibilities under the Care Act.

Working closely with the Deputy Head of Service and other Service Managers, you will support Team Managers to drive excellent practice, manage performance, and deliver positive outcomes for people who use our services.

Key responsibilities

• Provide leadership, support and oversight to Team Managers and multidisciplinary teams (social work, occupational therapy, nursing).
• Drive high-quality, strengths-based practice that promotes independence, choice, control, and inclusion.
• Support the delivery of the Connect & Prevent Programme within Adult Disability Services.
• Monitor and manage performance, ensuring services meet key performance indicators and quality standards.
• Contribute to effective budget management, ensuring resources are used responsibly while maintaining positive outcomes for citizens.
• Support the management of demand and promote equitable and consistent service delivery across localities.
• Lead and support change and service development, embedding new ways of working and organisational priorities.
• Work collaboratively with health partners, commissioners and wider stakeholders to deliver integrated, person-centred care.
• Provide oversight and support on complex cases, ensuring appropriate risk management and decision-making.

About you

You will be an experienced and confident leader with a strong commitment to supporting adults with disabilities to live fulfilling, independent lives. You will bring a track record of delivering high-quality services and supporting teams to achieve excellent outcomes.

Essential:

• Qualified and registered Social Worker, Occupational Therapist or Nurse
• Experience of managing or supporting multi-disciplinary teams within adult social care or health
• Proven ability to support high-quality practice and performance management
• Evidence of continuing professional development

Desirable

• Management qualification or leadership development
• Experience of budget monitoring and resource management
• Experience of managing change and service improvement
• Strong partnership working across health and social care systems

This is a fantastic opportunity to step into a key leadership role, develop your management experience, and contribute to a service that is proud to deliver innovative, inclusive and person-centred care.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 14. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact Sashnee.Naidoo@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 23.09.2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.