Service Manager

Job Title: Service Manager
Starting Salary: £66,643 with progression to £73,102 pa - inclusive of non-contractual market enhance payment* (pro rata for part time) – pay award pending
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Childrens Services

About the team

This is an exciting opportunity for someone to lead within our 0-25 Together Service. You will already hold Team Management experience and be ready for your next career step in our County of Opportunity. You will focus on building high performing teams, the quality and effectiveness of person-centred practice and be instinctively focussed on building multi-disciplinary partnerships that support better outcomes. Your impact will help us to provide first class support that the children, young people and families using our service need.   

You will manage a group of Team Managers, their focus is to deliver, family help, social care assessment and specialist interventions at the interface with health, education and social care as young people prepare for and become adults.  Our workforce is culturally diverse reflecting the makeup of the families with whom we work.   You be will part of a dynamic group of Practice Leaders who work closely together offering support where needed to make sure that Hertfordshire citizens achieve ‘connected lives’. 

0-25 Together is our specialist service for disabled children, young people, young adults and their families with a focus on supporting people to reach their full potential, enabling their independence and ensuring that they can take part in their local community. The service supports young people and young adults and their families, we are seeking a confident and experienced 0-25 social care professional to complement our existing multi -disciplinary team. You will champion seamless transitional practice and effective partnership working.

About the role

As a Service Manager you will be:

• Leading Team Managers to oversee quality of practice in their teams, creating a culture of wellbeing and a sense of belonging. Offering welfare and reflective supervision.
• Be confident in the application of Children Act (1989) and Care Act (2014) as they relate to Disabled people and their communities
• Actively seek customer feedback and proactively support complaints management.
• Maintaining KPI’s including reviewing and maintaining performance around assessment and review, in both adults and children’s services
• Managing finances and supporting system efficiency whilst applying eligibility thresholds when decision making.
• Overseeing Social Work Practice and application of procedures. You will provide expert advice and guidance in relation to decision making and care planning.
• Showing confidence in applying Human Resource procedures in the event of staff welfare, disciplinary and grievance.

About you

Essential:

• Commitment to Diversity, Equity, Equality, and Inclusion in all that you do.
• Social Work qualification and Social Work England registration.
• 5 years post qualifying experience, including some relevant Court experience.
• Significant experience of Disability and the Partnership required to respond to people in need.
• Strong knowledge of policies, procedures and effective leadership skills.
• Ability to offer robust case direction and reflective supervision.
• Ability to manage poor performance effectively.
• Ability to develop and sustain partnerships across teams and be an effective advocate for the Council.
• Driving licence and access to a car

Desirable:

• To have worked in a similar setting and procedural environment.
• Knowledge of SEND Policy and Practice with experience of organising support for those with complex and multiple needs.
• Experience and confidence in complaints and dispute resolution procedures

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Hertfordshire can offer you a commitment to diversity and inclusion, supportive management group, training programmes for professional development including coaching and mentoring, and a competitive benefits package including:

• Market enhanced pay
• Flexible hybrid approach to working
• Excellent Pension Scheme with Employer Contributions
• A range of lifestyle and shopping discounts
• Employee Assistant Programme and Wellbeing Hub to support employees
• Car lease scheme

Benefits of working for us

This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via: Job profiles - Health and social care

*This position currently receives a non-contractual market enhanced payment. Your contracted salary will be £59,538 - £66,643 pa.

To hear more about this opportunity please contact andy.lawrence@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: 21st July (please note this is the only dates available)

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.