Service Improvement & Insights Officer

• Information_for_Candidates
• Organisational_Culture_framework
• Reference_Form_11B_for_posts_requiring_DBS
• Reference_Form
• Service_Improvement__Insights_Officer

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail sally.nielsen@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

Follow us on Twitter @GuildfordBC

We are looking for a motivated and detail-oriented individual to join our Service Improvement Team as a Service Improvement & Insights Officer. This role plays a key part in helping us deliver high-quality housing services by driving continuous improvement, ensuring compliance with housing standards and putting customer insight at the heart of what we do.

Working closely with colleagues across the council, tenants, and external partners, you will research best practice, support policy and process development and provide clear and accessible performance information. You will also contribute to tenant engagement activities, analyse sector guidance and government policy, and help shape improvement initiatives that make a real difference for our residents and communities.

This is an excellent opportunity for someone with strong analytical, research and communication skills who is passionate about housing, public services and delivering positive outcomes for tenants. In return, you will be part of a collaborative and supportive team that values professionalism, wellbeing, and continuous learning.