Service Development Officer - Family Group Conference and Lifelong Links Team

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice.

Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Are you passionate about making a difference in the lives of children and families? Coventry City Council is seeking a dynamic and organised Coordinator to support the delivery of our Family Group Conference (FGC) and Lifelong Links (LL) services—helping families build stronger support networks and brighter futures.

What You’ll Be Doing

• Coordinate and champion high-quality FGC and LL services across Coventry

• Promote inclusive practice that reflects the diverse needs of our community

• Support the team in identifying and reporting outcomes for children, young people, and families

• Use data systems to map activity, forecast trends, and inform service planning

• Maintain accurate documentation and liaise with staff to ensure deadlines are met

• Organise and minute meetings, update project plans, and track referrals

• Submit monthly returns to regulatory bodies and funders

• Lead on developing processes and systems to improve service delivery and performance reporting

• Conduct research, benchmarking, and financial analysis to support strategic goals

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are looking for an enthusiastic team member who is able to use data and information sources to promote and develop the offer of Family Group Conference and Lifelong Links for children and families, living in Coventry.

For an informal discussion or further information about the role, please contact Donna Ranchhod 02476 976912.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 8th October 2025 (TBC)

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies