Service Desk Analyst
Service Desk Analyst
£31,586 - £35,235
Full Time – 37 hours per week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders.
• Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service.
• Answering telephone, email and face to face user enquiries.
• Represent excellence in service delivery, performance and technical ability.
• Consistently deliver at the highest level of customer service, productivity and technical proficiency.
• Support and mentor junior members of the team, helping them develop their technical and customer service skills.
• Work with the Infrastructure Team to develop knowledge, skills and understanding of more complex problems and network technology.
About you
The successful applicant will have experience in working with non-technical stakeholders to translate business requirements into effective technical solutions and possess excellent problem-solving, communication and interpersonal skills.
They will also be skilled in the use of tools, software and systems for access, security control and administration, such as, Active Directory, Office 365, Intune, Antirvirus, email and web filtering and be fully proficient in all service desk key areas.
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Hybrid working up to 60%
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Salary range
- £31,586 - £35,235 per year