Service Delivery Officer Education Welfare

• Job_Description_-_Service_Delivery_Officer_-_Education_Welfare

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have an exciting opportunity available for a Service Delivery Officer, to join us in supporting the work of the Education Welfare team here at Wokingham Borough Council, on a part-time, permanent contract.

The hours of work are 21 hours per week, working 7 hours on a Monday, Tuesday and Friday. Tuesdays will be based at our offices in Shute End, with flexible remote working on the other 2 days.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of 25 days (rising to 30 days after 5 years continued local government service), plus Bank Holidays (pro-rated for part-time staff)

⭐ Enrolment to an excellent local government pension scheme

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ A range of local & lifestyle discounts

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ And much more!

Key Responsibilities:

• Manage Freedom of Information requests and Department of Education annual returns
• Provision of support and advice to schools on the above and Education Welfare related matters
• Support parents through the penalty notice process and answer queries relating to it
• Assist in training events to support attendance leads in schools with attendance matters
• To provide support to the services offered by Education Welfare Service to schools and complete administrative tasks conducive to this
• Processing financial elements of the sevrice such as raising purchase orders and processing invoices
• Answering queries regarding education welfare and child employment from the general public

Candidate Requirements:

• Ability to work flexibly, efficiently and to be adaptable in a busy role
• Good working knowledge of Microsoft Office applications, such as Word and Excel
• Good organisational skills
• The ability to deal with lots of different stakeholders from headteachers to the general public

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools including 69 primary and 21 secondary, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

If you’re interested in this exciting opportunity, click the link below and apply today!

Alternatively, for an informal discussion, please contact Karen McAuley at karen.mcauley@wokingham.gov.uk

Closing date: Sunday 2nd August 2026, 11pm

Interview date: TBC

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.