Service and System Improvement Adviser

Are you passionate about improving HR systems and delivering outstanding service? We’re looking for someone to play a pivotal role in shaping and supporting our HR systems and processes.

Within People Services we are focusing all our efforts on our People Strategy which aims to make the organisation a great place to work. This role offers a fantastic opportunity to support our People Services Team to implement and update new and existing HR systems and processes.

This a fixed term contract for 12 months.

This role is based in Stafford and operates within a hybrid working model. A minimum of two office-based days per week is required.

As a Service & System Improvement Adviser, you will:

• Support on process improvement – Ensure our HR systems and processes are efficient, streamlined, and deliver excellent service to our customers.
• Support digital transformation – Contribute to system upgrades and the implementation of new digital solutions, including testing, and developing user guides and training materials.
• Solve complex problems – Use your analytical skills to investigate and resolve HR, system and pay related queries by exploring data, processes, and systems to identify root causes and deliver effective solutions.
• Be our HR systems expert – Act as the go-to person for complex HR system queries, working closely with our system provider to resolve issues.
• Collaborate across teams – Work closely with our payroll provider and People Services Team to ensure data accuracy and seamless processes.

You will need:

• HR and Payroll Systems Experience – Proven experience working within a HR/payroll environment, with hands-on use of HR and payroll IT systems.
• Advisory Skills – Ability to provide clear, informed advice on pay and HR system matters, identifying potential risks and offering practical solutions.
• Project and Process Expertise – Experience supporting HR processes, system implementations, or improvement projects, including system testing.
• Digital Confidence – Strong computer literacy, with the ability to configure systems and manipulate data effectively.
• Process Mapping Skills – Proficiency in process mapping (e.g., using Visio) and re-engineering to drive efficiency and improvement.
• Analytical Thinking – Experience conducting research, identifying opportunities for improvement, and implementing new or revised HR processes.
• Communication and Influence – Skilled in engaging with internal stakeholders, presenting information clearly in various formats to influence and inform.

“We’re happy to talk flexible working”

For further information about this role please contact Karen Till, Service & Systems Improvement Manager - karen.till@staffordshire.gov.uk.

Interviews are anticipated to take place week commencing 10th November 2025.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.