Service Administrator

Service Administrator

Location: Romford

Salary: Grade G5 - £35,520-£38,739pa

Contract: Permanent

About the Role

Join Havering Council as a Service Administrator and play a vital role in supporting the Safeguarding and Corporate Parenting Service. You’ll manage communications, organise diaries, coordinate meetings, and maintain accurate records to ensure smooth service delivery. This is a fast-paced role where you’ll work closely with senior managers and teams across the council to help deliver excellent services for children and families.

Key Responsibilities

• Handle telephone and email enquiries professionally.
• Organise diaries and schedules for senior management.
• Arrange meetings, prepare agendas, and take accurate minutes.
• Maintain records and databases in line with policies.
• Support administrative tasks such as arranging birth certificates and passports.
• Coordinate with internal teams for seamless service delivery.
• Provide cover for other Service Administrators when required.

What You’ll Bring

• GCSE level education or equivalent qualification/business experience.
• Experience in administrative support within local authority, health, education, or similar settings.
• Strong IT skills, including Microsoft Office.
• Excellent organisational skills and ability to manage multiple priorities.
• Ability to work under pressure and meet deadlines without compromising accuracy.
• Strong communication skills and ability to handle confidential information in line with GDPR.
• Flexible and adaptable approach to work.

Why Choose Havering?

• Excellent Local Government Pension Scheme
• Flexible Working Options – including hybrid and remote arrangements
• Generous Annual Leave – with the option to buy additional days
• Professional Development – minimum 10 days of learning annually
• Health & Wellbeing Support – including mental health resources
• Inclusive Culture – guided by our ICARE values: Integrity, Creativity, Ambition, Respect, Everyone

We’re a council that embraces innovation, encourages fresh ideas, and supports career progression. If you’re ready to make a difference in a borough that values initiative, collaboration, and civic pride we want to hear from you.

For an informal discussion about the post, please contact lauren.satchell@havering.gov.uk

The closing date for the receipt of applications is 18/02/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Please view Job Profile here

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.