Senior Tenancy Support Officer

Department: Community & Children's Services Department

Office Location: Guildhall

Level of DBS required for this role: Enhanced barred list check adults and children

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No

Salary: £46,040 - £51,320 per annum inclusive of London Weighting

Contractual hours: 35 hours per week

Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm

Basis: Full -Time, Fixed Term for 2 Years

Workplace category: Hybrid

We reserve the right to close the advert earlier should we receive a high number of applications. Therefore we encourage you to apply early.

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Homelessness Prevention and Rough Sleeping Service

About the City of London

At the heart of the City, the City of London Corporation serves a small but diverse resident population. We combine historic purpose with modern ambition and pride ourselves on delivering high‑quality, innovative public services.

We are seeking an experienced, value-driven Senior Tenancy Support Officer to lead a small dynamic team responding to the City of London’s tenants who require support to maintain their tenancies and remain in their homes. The Tenancy Support Team supports residents across all of our estates both within and outside of the square mile and works closely with the City of London’s Care Leavers.

About the Role

You will be part of our Homelessness Prevention and Rough Sleeping Service, managing and allocation referrals for support needs, managing the day to day work of the team whilst maintaining a strong focus on quality, outcomes and strength-based practice while working at pace.

Working alongside colleagues in Rough Sleeping, Homelessness Health and our Pathways Team as well as a wider multidisciplinary service including Social Workers, and Strengths‑Based Practitioners, you will work closely with commissioned providers and internal partners to ensure coordinated, safe and effective support for those supported by the City.

Key responsibilities include:

• Assessing referrals, allocating case work to officers and supporting the development of individualised support plans which are time limited to promote independent living and tenancy sustainment.
• Making arrangements for homeless people, and those threatened with homelessness, including the use of temporary accommodation where appropriate
• Working collaboratively with commissioning and health partners
• Championing anti‑racist, anti‑oppressive and inclusive practice

You will report to the Pathways Coordinator and play an active role in developing services and the City of London Corporation’s response to Homelessness and Rough Sleeping.

About You

You will be an experienced Tenancy Support or Housing Officer with knowledge of the Housing Act, the Homelessness Reduction Act, and Universal Credit, as well as experience of supporting vulnerable services users in the community.

You will demonstrate:

• Sound knowledge of Homelessness and Housing legislation, statutory duties and the ability to deliver information, advice and guidance.
• Commitment to strengths‑based and person‑centred practice.
• Confidence working across organisational boundaries.
• A reflective, resilient and compassionate approach to working with vulnerable people.
• Openness to innovation and change.

Your Application

In order to be considered for shortlisting, your cover letter should clearly demonstrate how you meet the experience and criteria set out within the job description and person specification.

What We Offer

We offer a supportive and inclusive working environment, including:

• Average caseload of 25
• Regular supervision, appraisal and reflective practice
• An enhanced learning and development offer
• Employee Health and Wellbeing Hub
• Flexible and hybrid working arrangements
• Local Government Pension Scheme
• Season ticket and bicycle loans
• Payment of professional fees
• Active staff diversity networks
• Employee volunteering scheme
• Sports & Activities Club and staff discounts

Our Commitment to Diversity

We are committed to building a workforce that reflects the communities we serve. We welcome applications from candidates of all backgrounds, particularly those from Global Majority communities, LGBTQ+ applicants, disabled people and those with lived experience of social care.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service with children’s and adult’s barred list check.

The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59pm on 31 July 2026.

Interviews will be held on 12, 13 & 14 August 2026.

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To apply online please click the link below for the City of London recruitment page.

Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCCS1336 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.