Senior Technical and Quality Services Analyst

• CVP_0496_-_Person_Spec_-_Technical_and_Quality_Services_Analyst
• CVP_0496_-_Conditions_of_Service
• CVP__0496_Job-Description_Senior_Technical_and_Quality_Services_Analyst

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Are you passionate about quality, compliance, and service improvement? Do you have experience working with ISO 9001 or other Quality Management Systems? If so, we want to hear from you.

We are looking for a Senior Technical and Quality Assurance Analyst to join our Quality Assurance Team within Neighbourhood Services. This is a pivotal role in ensuring that our frontline services are delivered to the highest standards and in line with regulatory and corporate expectations.

About the Role

You will:

• Lead on the development, implementation, and monitoring of quality assurance frameworks across a range of environmental and neighbourhood services.
• Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.
• Data analysis skills, with the ability to interpret and present data clearly and concisely for various audiences and in multiple formats. Able to monitor and evaluate outcomes against performance indicators.
• Support the maintenance and development of our Quality Management System, including ISO 9001 compliance.
• Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.

About You

We are looking for someone who:

• Has experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
• Has practical experience of working with ISO 9001 or other recognised Quality Management Systems.
• Demonstrates strong analytical, communication, and problem-solving skills.
• Is confident working independently and collaboratively, with the ability to manage multiple priorities effectively.

Come join us and be part of our success

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Claire James, 0151 443 2452 claire.james@knowsley.gov.uk

James Holmes, 0151 443 2467 james.holmes@knowsley.gov.uk

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Interview dates - WC 19/01/26 & 26/01/26