Senior Service Designer

Salary Range: £55,581
Job Level: Level 5, Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours Per Week: 36, Full Time
Term: 12 Month Fixed Term/ Secondment
Closing Date: Friday 14th November 2025; 23:55

(Please note: We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage you to submit your application as soon as possible)

To view the full job profile please click here:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/documen…

About Camden

Camden is building somewhere everyone can thrive by making our borough the best place to live, work, study, and visit. We’re not just home to the UK's fastest-growing economy — we’re focused on creating a borough in which everyone can live a good life and nobody gets left behind.

We have a clear vision - to organise the right people and skills around our Missions to deliver the best outcomes for Camden residents.

Camden has a proud, rebellious spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We’re willing to be bold and try new things in the process.

Our Strategy & Design team supports teams across the council to deliver better services, making sure that communities are at the heart of the work we do. You can read more about our work through our blog Change by Design.

A note about the recruitment process:

At Camden, we value and celebrate difference and encourage diversity in all respects. Our diverse workforce ensures we represent our communities to the best of our ability and enables us to make better decisions. Because of this, we want our recruitment process to be as inclusive and as accessible as possible and we recognise that requires us to be as flexible as we can whilst also preserving the integrity of a fair and transparent process.

Similarly, we appreciate that people’s individual skills and experience may not neatly map to a particular role profile and encourage applications from people with transferable experience.

So if you have questions about the role, Camden as a whole, or would like to discuss alternative ways to showcase your interest and expertise, then please attend our open event

About the Senior Service Designer role:

We are looking for an experienced Senior Service Designer to lead work with our Camden's services and collaborate with multidisciplinary teams across policy, strategy, data and research to help scope, plan, and deliver great work that the organisation can be proud of.

Our service design team's role is to shape public services around the needs of Camden's residents. Our team looks at the whole experience for both residents and staff, rather than just the process or system. In short, we help the organisation understand how services can better support people in Camden and work with your staff to deliver the change to make that happen.

As a Senior Service Designer you will be leading projects and supporting teams to deliver exceptional service improvement work that benefit residents & communities. As part of the role you will:

● Lead service design work, providing clear direction and ensuring high quality outputs and deliverables.

● Build strong relationships with partners and stakeholders, supporting them to shape and envision impactful work

● Supporting teams to deliver at pace, enabling team members to collaborate and to deliver their best work.

● Contribute to shaping our service design practice and goal towards more equitable and inclusive design.

● Manage service designer(s) providing pastoral care and support to develop their professional development.

The role will sit within the Strategy & Design team within Corporate Services. Our work spans the whole breadth of Council’s services with a current focus on preventative health and social care, creating thriving communities for our social housing tenants, and proactively supporting those experiencing financial hardship.

We champion new and different ways of solving problems, promote inclusive and equitable approaches to our design practice, and create a culture of continuous improvement to ensure that we achieve the outcomes that meet the needs and expectations of both our residents and staff.

To view the full job profile please click here:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11460761/file/documen…

The application process:

1. Optional: Book a chat and/or attend our open house event - to get a better sense if this role would be right for you and to find out more about the work we do, we hope you’ll take us up on the offer to book a place on our virtual open house event

2. Complete a short application via our job portal - we will ask you a few short questions to understand if you meet the required experience

We want to give everyone the same chance to showcase their relevant skills and experience so we ask you to follow a set formula in your application statement. It should clearly answer these three questions, in order:

A. Your experience leading service design work: Please summarise your experience leading service design projects. In your response, highlight the types of projects you’ve delivered, your role, and the outcomes achieved.
B. Tell us about your experience working with stakeholders: Describe a specific example of working with senior stakeholders to deliver meaningful impact. What were their goals, what challenges did you navigate, and how did you enable them to shape and successfully deliver the work?
C. Tell us about a time you have supported a project team to deliver at pace: Tell us about a time when you helped a project team deliver effectively. How did you collaborate with team members, overcome barriers and contribute to achieving a shared goal?

3. 1-hour interview with 3 Camden staff - we’ll send you questions and short presentation task in advance, and ensure that there’s plenty of time at the interview for you to ask any questions you have

4. Offer and feedback - if you’re successful at the interview stage, we’ll contact you with the details of your job offer, along with some feedback on your performance throughout the process

5. Onboarding - once your offer is accepted and the start date agreed, you’ll receive guidance on your first few weeks at Camden.

We know that applying for