Senior Revenues Officer (Business Rates)

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.

Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

This is a varied role which supports the Team Managers and Officers in ensuring through quality checking that legislation and procedures have been applied and liabilities, reliefs, discounts and exemptions are correct. The primary focus will be Business Rates, however knowledge of Council Tax and Enforcement are desirable. Other areas of work include:

• Providing advice on more complex queries
• Responding to customer enquiries and escalations
• Deputising for Team Managers
• Updating accounts
• Monitoring phone queues
• Managing insolvency notifications by updating customer accounts, submitting proof of debts and corresponding with stakeholders

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

The ideal candidate will be able:

• To review the accuracy and quality of decisions made in respect of Business Rates and Council Tax
• Assist with the mentoring of new and existing staff. Supporting the Team Managers with the effective integration of new team members and service improvement plans
• Maintain detailed audit records of individual officers, ensuring relevant issues are fed back to the Team Manager
• Respond to customer complaints, enquiries from Councillors and partner organisations in line with corporate standards, ensuring any measures to improve service delivery and customer satisfaction are identified and implemented
• Trial new initiatives and procedures and feedback to Senior Managers on any issues
• Deputise for the Team Manager in their absence

When applying for the role you will be asked to write a personal statement, demonstrating your skills and experience in line with the personal statement. When writing your personal statement, where possible please include examples covering the points below, dependant on your relevant experience:

• Explain your experiences in working in a Revenues and Benefits environment, giving examples of what you have done and achieved
• Demonstrate your management and leadership experience, detailing your ability to motivate, and how your excellent communication skills have been used with colleagues, customers and stakeholders

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 28th & 29th January 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies